Questions & answers
Frequently asked questions
Answers drawn from the customer supplied product and order information. Confirm the selected configuration, documents, pricing and schedule with our team.
Products and specifications
What specifications or models are available?
The supplied product range includes HD single girder low headroom and double girder wire rope hoists, underslung and standard double girder trolley arrangements, insulated electric hoists, chain hoists, and single and double girder bridge cranes.
Do you support customized size, material, color, or process?
Nonstandard products can be customized. Please share the required configuration for review.
Can you provide samples?
Samples are not provided.
Do you provide technical data sheets or test reports?
Technical data sheets and test reports are available. Please ask for the documents relevant to the selected product.
What industries or applications are your products suitable for?
The supplied application list includes nonferrous metals, steel, shipbuilding, defense, nuclear power, mining, docks, and production workshops. Suitability depends on the selected configuration.
Do you support OEM / ODM services?
OEM and ODM services are supported.
What is the service life or performance advantage of the product?
The supplied FAQ states a 20-year design service life and describes safe, stable, efficient operation. Confirm the applicable configuration and operating conditions with the team.
Order quantity and pricing
What is the minimum order quantity (MOQ)?
The minimum order quantity is one unit.
Do you offer tiered pricing?
Pricing for customized products is discussed for the specific order.
Does the price include packaging, shipping, or taxes?
Wooden crate packaging is available. Other cost items are not included unless agreed for the order.
Do you offer long-term cooperation pricing or bulk discounts?
Long-term cooperation and bulk pricing can be discussed.
Will prices fluctuate due to raw materials or exchange rates?
Prices may change with raw material costs or exchange rates.
Samples and preproduction
Can samples be shipped?
Samples are not shipped because samples are not provided.
Are samples charged? Are they refundable?
Samples are not offered; products are customized for the confirmed requirements.
What is the sample lead time?
There is no sample lead time because samples are not offered.
Do you support sample approval before mass production?
After the solution is confirmed, customized production proceeds directly rather than through sample approval.
Are samples consistent with mass production?
Samples are not offered; customized production follows the confirmed solution.
Production and lead time
What is the production lead time after ordering?
The customer information lists about 35 days for standard orders and 45 days for nonstandard products, excluding transport time. Confirm the schedule for the specific order.
Is the delivery time for bulk orders stable?
The supplied FAQ states that lead times for bulk orders are stable. Confirm the schedule for the specific order.
Will lead time be extended during peak seasons?
Lead time may be extended during peak seasons. Confirm the schedule before ordering.
Do you support urgent or expedited production?
Urgent or expedited production can be discussed for the order.
Can you provide production progress updates?
Production progress updates can be provided.
Quality and inspection
Do you have a quality control process?
A quality control process is in place.
Do you support third-party inspection?
Third-party inspection is supported.
Do you provide inspection or quality reports?
Inspection and quality reports can be provided.
How do you handle quality issues?
For quality issues, the manufacturer provides technical support and discusses the resolution with the buyer.